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SERVICE
Troubleshooting Guide
Issue Probable Cause Resolution
No power to the controller unit
Ø Main Circuit breaker is
defective or not “ON”
Ø The fuse on the power
supply is blown
Ø Main power rocker switch is
defective
Ø AC wiring is defective
Ø Reset or replace the main circuit
breaker in the load center
Ø Replace the fuse on the power
supply
Ø Test rocker switch with an
ohmmeter. Replace if necessary
Ø Check AC wiring for opens. Replace
if necessary
Red Lamp/s not illuminating Replace the PCB assembly cover
The 4 pin power connector to
the main PCB assembly is not
secure
Secure the connector/s to the power
supply
Power switch in the
“ON” position but the
light is not illuminated.
The connector/s to the rocker
switch are not secure
Secure the connector/s to the rocker
switch
Defective electric eye assembly
Ø Pressing the “BEAM TEST”
button on the controller unit
can test this. The door
should open, pause and
close. If the door operate
normally, check other
causes listed below
Replace the electric eye assembly
Loose electric eye cable from
the PCB
Secure the cable connector (3 or 4 pin)
Loose or broken wire/s in the
electric eye cable
Check that the electric eye cables are
secure and not broken
Defective lamp Replace the PCB assembly cover
“BEAM BREAK” lamp is
“OFF” and does not
illuminate when the
electric eye is broken.
Defective PCB assembly Replace the PCB assembly
Loose or broken wires to the
limit switches or the PCB
assembly
Secure or replace the cable assembly
The door will not “AUTO
REVERSE” for an
obstruction when
closing and the motor
continue to run.
The “CURRENT
DETECT” lamp will not
illuminate.
Defective controller unit Replace the controller unit
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