Ready Access Access Air 100 Información técnica descargar pdf (Pagina 38)

Table 17: Ready Access Portal UI Troubleshooting

SolutionProblem

This message is a result of increased security in Internet

Explorer version 7.

To resolve this problem:

1. Click the Information bar.

2. Select Allow Blocked Content.

When you use Internet Explorer version 7 to display the Ready

Access Portal UI, a message appears in the Information bar warning

you about active content.

If you are using Internet Explorer version 8, verify that you

are using Compatibility view.

To verify Compatibility view:

1. Log in to the Ready Access Portal UI.

2. On the Internet Explorer Tools menu, verify that

Compatibility View is selected.

3. If Compatibility View is not selected, select Compatibility

View Settings.

4. Click Add. The Ready Access Portal address appears

in the list of sites in the websites that you have added

to Compatibility View box.

When you use Internet Explorer version 8 to display the Ready

Access Portal UI, the UI may not appear properly (for example, the

header area does not appear).

The Ready Access Portal UI does not provide a way to

change your password unless it is required. If you wish to

change your password before you are required to do so, it

must be changed using the Site Management Portal UI.

You cannot find a way to change your password.

This error occurs because of Windows Enhanced Security

on Windows Server 2003 R2.

We do not recommend using Windows Server 2003 R2 as

the computer you use to browse to the Ready Access Portal

UI. If you choose to use this OS on the computer browsing

to the Ready Access Portal, you must disable the Windows

Enhanced Security to enable the local browser to use

JavaScript® technology. For information, refer to the

Windows Server 2003 OS with Service Pack 2 and R2

Considerations appendix in the Network and IT Guidance

for the BAS Professional Technical Bulletin (LIT-12011279).

The following error message appears when you try to log in to the

Ready Access Portal UI from a computer running the Windows

Server 2003 R2 OS:

HTTP 403 Forbidden

The website declined to show this webpage

This error occurs because the firewall is blocking the Ready

Access Portal content.

To resolve this issue, you must open the following ports:

• Port 80 (HTTP)

• Port 443 (HTTPS)

Note: If you configured the Ready Access Portal software

to use alternative ports, be sure to open those ports.

The following error message appears when you try to log in to the

Ready Access Portal UI from a computer with a firewall enabled

(such as Windows XP® firewall):

Site not found

This error occurs if you did not allow ASP.NET on your

Windows 2003 Server R2 OS computer.

To resolve this error, enable ASP.NET. Refer to the Installing

and Allowing ASP.NET for Windows Server 2003 OS section

of the Ready Access Portal Software Installation Instructions

(LIT-12011523) for details.

You see an error that contains the following text:

HTTP 404

38Ready Access Portal Help

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